Shipping

Orders are handmade with love, so please allow time for creation. Once your items are ready, we’ll notify you right away.

If you're picking up locally, you’ll have 72 hours to collect your order after being notified (unless we've discussed a different arrangement). Failure to pick up within that timeframe — without communication — may result in the forfeiture of your items.

For shipped orders, you’ll receive a tracking number once your item is in the mail. While we do our best to ensure safe and timely delivery, we’re not responsible for delays caused by the carrier.

Returns & Exchanges

Because all items are handmade, returns and refunds are not accepted for minor imperfections such as slight stitching variations or pattern placement.

If your item arrives with a functional issue (e.g., broken snap or rivet), we’re happy to repair or exchange it! Just send photo proof within 24 hours of delivery, and we’ll take care of the rest.

If an error was made on our end, we’ll fix it at no extra cost. If changes are needed after the item is completed or the mistake was due to customer-provided info, additional charges may apply.

Custom Orders

We love bringing your ideas to life! For all custom orders over $50, a 50% non-refundable deposit is required. This secures your materials and reserves your spot in our production queue. The deposit will be applied to your final total.

Once we receive your request, a digital mockup will be sent for your approval before any work begins. Approval must be given within 24 hours to avoid delays. If we do not receive confirmation within that time frame, your order may be delayed. Continued delays or lack of communication may result in cancellation and forfeiture of your deposit. If your order is canceled, you may resubmit your custom request at a later time, but an additional deposit will be required.

Please review all mockups carefully—any mistakes made in the design due to incorrect information provided by the customer will incur additional fees to fix. However, any mistakes made by the shop will be corrected at no extra cost.

Bulk or large custom orders must be placed at least four weeks in advance of your desired delivery date unless otherwise discussed. Final invoices must be paid by the due date provided. Failure to pay or respond to communication may result in the loss of your deposit and any completed or in-progress items.

OOPS! Items

Everyone makes a little oops now and then — and we like to give those items a second chance! “OOPS!” items are perfectly functional, but may have visible stitching hiccups, off-center designs, or other small quirks that didn’t meet our full-price standards.

They’re discounted, clearly marked, and sold as-is — making them a great option for budget-friendly handmade finds. No refunds or repairs will be offered for OOPS! items, but they’re still made with the same care and heart.

Final Note

By placing an order and/or paying your deposit, you agree to these policies. They help us keep things fair, organized, and running smoothly — and ensure you get high-quality, handmade products every time!